Help.
The questions we answer most often. If yours is not here, a person will answer it within one working day.
A generation failed. Was I charged?
No. Every paid action refunds itself when the work behind it fails — the credit goes back and the monthly counter is decremented before the error reaches you. The error message says so when that has happened.
The app showed me a reference code. What is it for?
It identifies your exact request in our logs. Quote it when you write in and we can read what failed instead of guessing from a description. The Get help button on the error carries it across for you.
How do credits and plan limits fit together?
Your plan includes a number of documents and interviews each billing period, and those are free while they last. Past them, the same actions are paid from credits. Plan credits are granted on each renewal and do not carry over; top-up credits never expire.
How long does a resume take to generate?
Usually under a minute. The model writes the whole document in one pass while you wait — there is no queue, so if the page is working, so is the generation.
Can I edit what the AI writes?
Yes. Every document opens in an editor, and you can switch the template and accent afterwards without regenerating or paying again.
How do I export as PDF or Word?
Open the document and use Export. PDF is rendered from the same layout you see on screen; DOCX is a separate export for when an employer insists on Word.
How do I download or delete my data?
Settings, then Data and privacy. You can export everything held about you and delete your account outright — deletion is immediate and irreversible, not a request queue.
Something looks wrong with my billing.
Write in with your account email and what looks wrong. Payments run through Razorpay and every charge has a record on our side, so a mismatch can be traced.